Betsuna Casino Privacy Policy

At Betsuna, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our website at betsuna.com, use our services, or interact with us in any way. We encourage you to read this document carefully so that you understand our practices. By using Betsuna Casino, you confirm that you have read and accepted this policy.

Who We Are

We are ProgressPlay Limited, a company incorporated under the laws of Malta, registration number C 58305, with a registered address at Soho Office 2B/3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ 3154, Malta. Our head office is located at Kolonakiou 26, Office 18, Agios Athanasios, Limassol 4103, Cyprus. At Betsuna Casino, we operate under a dual licence: we hold a licence from the UK Gambling Commission (account number 39335) and from the Malta Gaming Authority (licence MGA/B2C/231/2012, issued 16 April 2013). As a licensed operator, we are legally required to maintain the highest standards of data protection and player privacy.

What Data We Collect

When you register and use our Betsuna Casino platform, we may collect the following categories of personal information:

• Your full name, date of birth, and contact details (email address, phone number)
• Your billing address and proof of identity or address documents
• Financial information including payment method details, transaction records, and deposit or withdrawal history
• Your login credentials and account activity, including your Betsuna login history and session data
• Device information such as IP address, browser type, and operating system
• Gaming activity, wagering history, and preferences across our 2,500+ games
• Communications you send us via live chat, email at [email protected], or through our complaints channel
• Information related to responsible gambling, including self-exclusion or deposit limit requests

How We Use Your Information

We use the data we collect for a number of essential and legitimate purposes. Here at Betsuna Casino, we process your personal information to:

• Verify your identity and age as required by our UKGC and MGA licences before enabling you to use our Betsuna casino login and access gaming services
• Process your deposits and withdrawals, including payments handled through PSP Babaloo Ltd
• Provide you with our full range of services, including casino games, live casino, sports betting, and bingo
• Administer welcome bonuses, the Betsuna bonus and Rewards Programme, Mystery Box, and Wheel of Spins promotions
• Comply with our legal obligations under anti-money laundering (AML) and Know Your Customer (KYC) regulations
• Monitor responsible gaming activity and enforce player protection measures, including GamStop integration for UK players
• Improve the Betsuna Casino app and web experience through analytics and usage data
• Send you relevant promotional communications, subject to your marketing preferences
• Resolve disputes and investigate complaints via eCOGRA, our approved ADR provider

Legal Basis for Processing

Our Betsuna platform processes your personal data on the following legal grounds:

• Contract performance: We process data to fulfil our obligations when you open an account and use our services
• Legal obligation: We are required to collect and retain certain data to comply with gambling regulations, AML laws, and GDPR
• Legitimate interests: We process data to prevent fraud, ensure platform security, and improve our services
• Consent: We rely on your consent for optional marketing communications, which you may withdraw at any time

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on betsuna.com to enhance your experience. Our cookies help us recognise your Betsuna login, remember your preferences, analyse site traffic, and deliver relevant promotional content. You can control cookie settings through your browser; however, disabling certain cookies may affect the functionality of our site and the Betsuna casino app. We use both session cookies, which expire when you close your browser, and persistent cookies that remain on your device for a set period.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and banking partners, including PSP Babaloo Ltd, to facilitate transactions
• Identity verification and KYC service providers to confirm your eligibility
• Regulatory authorities such as the UK Gambling Commission and the Malta Gaming Authority
• Our ADR provider eCOGRA when handling unresolved complaints
• Responsible gambling services and organisations, including GamStop, where required by law
• Other companies within the ProgressPlay Company Network, where necessary for service delivery
• Law enforcement agencies if we are legally obliged to disclose information

Data Retention

We retain your personal data for as long as your account remains active and for a further period as required by applicable law. In accordance with our regulatory obligations under UKGC and MGA requirements, we typically retain account and transaction data for a minimum of five years following account closure. When your data is no longer required, we securely delete or anonymise it.

Your Rights

At Betsuna Casino, we respect your rights as a data subject. Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of your data, subject to our legal obligations
• Object to or restrict certain processing activities
• Request data portability in a structured, machine-readable format
• Withdraw your consent to marketing communications at any time
• Lodge a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO) in the UK

To exercise any of these rights, please contact our team at [email protected]. For responsible gaming matters, you may reach us at [email protected].

Security of Your Data

We take the security of your personal data seriously. Our Betsuna Casino infrastructure uses industry-standard encryption and security protocols to protect your information from unauthorised access, alteration, or disclosure. Access to your data is restricted to authorised personnel only. While we take every reasonable precaution, no online service can guarantee absolute security, and we encourage you to use a strong, unique password for your Betsuna login and to keep it confidential.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered with us, we will immediately close the account and delete any associated personal data. Age verification is carried out as part of our standard KYC process.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on betsuna.com. We encourage you to review this policy periodically. Continued use of Betsuna Casino after changes are published constitutes your acceptance of the updated terms.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please do not hesitate to get in touch. Our customer support team is available 24/7 via live chat on betsuna.com or by email at [email protected]. For formal complaints, you may write to [email protected]. We are here to help and will respond to all privacy-related enquiries promptly.